SHIPPING

We are oh-so-happy that you're shopping with Wild Hand - a local fiber supply shop that is sharing the fiber love near + far. We are a small team working hard to get your order shipped within 3 days of receiving it (and usually sooner). We process and ship orders from our Philadelphia shop Monday-Friday. Once your order has shipped you will receive an email confirmation and can follow your fiber-filled package along its journey. Shipping includes packaging/handling and we do our best to keep shipping costs reasonable. All US orders over $125 automatically ship for free.

If you have any questions feel feel to give us a call at 267 766 5239 or email us at orders@wild-hand.com. We're here to help!

RETURNS + EXCHANGES

We understand that sometimes what you found online isn't exactly what you thought it would be, especially when it comes to fiber. We will gladly accept a return for a full refund (within 30 days of purchase date) or store credit (within 90 days of purchase date). Returned products must be in their original condition. We are unable to cover the shipping costs to receive your return or ship out an exchange. Sale items are non-refundable.

If you would like to make a return or exchange please contact us at orders@wild-hand.com and we will issue you a return code.

If what you received is not what you ordered please send us an email at orders@wild-hand.com within 7 days of receiving your package and we will happily correct the error and pay for the shipping costs to make things right.